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Sustainable Volunteering at Maidstone Museum & Bentlif Art Gallery

Museum Name

Maidstone Museum & Bentlif Art Gallery

Museum Contact

Samantha Harris (Collections Officer), Lucy Shipp (Learning Officer), Irene Hall (Customer Services Manager)

Title of Project

Sustainable Volunteering at Maidstone Museum & Bentlif Art Gallery


July 2013 - February 2014

What was the Project aim(s)?

Objectives for the project:

  • Having a clear volunteering strategy that can demonstrate the value of involving volunteers to senior managers and the Council
  • Get buy in and support from senior managers to manage culture change and recognise the resource implications of involving and managing an increasing number of volunteers across all departments – specifically in the Front of House service which is imminent and where staff have concerns about job substitution
  • Raise awareness of good practice in volunteer management.

What was the impact of the project?

They made significant progress towards their objectives

  • Increased resources e.g. laptops so that more volunteers can be recruited in collections
  • A timetable for recruitment of ‘Meeters and Greeters’ in the Front of House team
  • Recruitment of volunteers into roles within the Education and Learning department
  • Updating the Museum’s Volunteer Handbook to make it more accessible and relevant at different stages in the volunteer journey
  • The possibility of a Volunteer Co-ordinator is being discussed with senior management.

Overall Cost of Project

£2,500 (a quarter of the overall Kent-wide project costs)